Clinical Risk & Quality Manager

The Clinical Risk and Quality Manager (CRQM) is responsible for managing the development, implementation and monitoring of best-in-class policies, procedures, structures and systems relating to clinical risk and quality assurance (including client satisfaction and staff performance) within Communicare’s Paediatric Care division.

Based out of our Galway or Dublin office, the CRQM will liaise with all relevant stakeholders, including staff, clients and their families, HSE coordinators, and others as required. This will be done in close collaboration with other managers within the division and Communicare’s Senior Management team.

1. Key Competencies and Responsibilities

Compliance, Governance and Risk Management

• Maintain and develop the Paediatric Care division’s clinical governance framework in conjunction with the other managers; and review, identify, develop and implement clinical policies and procedures appropriate for community-based paediatric care service delivery.
• Ensure that a robust risk management process is maintained, which identifies both clinical and non-clinical incidents and risks and manages these risks to minimise impacts to clients and staff and minimise the opportunity for reoccurrence of errors.
• Identify, manage, report on and address operational and clinical risks. Implement mitigating interventions, policies and procedures and action plans established in conjunction with the Senior Management team.
• Have input into care planning, reporting and ongoing clinical management.
• Keep up-to-date and monitor compliance with relevant legislation, standards and regulation at all levels of service delivery.
• Ensure clinical policies and procedures reflect best practice in the sector.
• Take responsibility for the management of clinical audits (internal and external).
• Have input into the development and management of the company’s training programmes (in-house and outsourced).

Quality Assurance

• Develop an annual Paediatric Care Services Strategy in conjunction with the divisional managers, and provide strategic direction and input into the activities of the division as part of the overall development of the company.
• Develop and present key KPI reporting and metrics.
• Develop and deliver a Quality Improvement Programme within the Paediatric Care division.
• Develop and implement clear communication processes between staff, clients, families and management.
• Conduct home visits to review staff performance, client/family progress and client/family satisfaction with the service. Update all client and staff files accordingly.
• Oversee the management of comments, complaints and compliments, and the resolution of client-impacting issues in line with regulatory requirements and industry best practice.

Teamwork and Building Relationship

• Develop productive relationships and liaise regularly with staff, clients and their families, the HSE and other stakeholders.
• Manage any emerging or existing stakeholder conflicts in a positive and constructive manner.
• Actively engage with colleagues at all levels of the Paediatric Care division and across the company more broadly. Support the operational efficiency of the Paediatric Care division, including involvement in interviewing applicants for nursing roles.

Leadership

• Foster an open exchange of ideas and a culture of development and growth through regular team meetings and supervision sessions, feedback and coaching.
• Promote Communicare’s mission and values in support of the company’s strategic objectives.

Judgment and Decision Making

• Make well-informed decisions confidently and in a timely manner, demonstrating an understanding of their impact.
• In conjunction with Senior Management, assist in managing annual divisional budgets and support the monitoring of expenditure against approved allocations.

2. Stakeholders

Internal

• Clinical Field Staff and Managers.
• Divisional Support Team.
• Senior Management.
• Colleagues in other divisions within Communicare.

External

• Clients and their Families.
• HSE.
• TUSLA.
• HIQA.
• Third party organisations.
• Patient Advocates.
• Other agencies and stakeholders as appropriate to ensure high-quality service delivery.

3. Essential Criteria

• RCN qualified, with a minimum of 7-10 years’ clinical experience in hospital and/or community care.
• Experience in legislative / regulatory compliance, quality assurance and risk management.
• Skilled in identifying, collecting, collating and analysing data.
• Able to evaluate complex information and confidently make decisions in a timely manner.
• Excellent communication and organisational skills, with strong attention to detail.
• Able to develop, manage and lead staff.
• Capable of prioritising and handling multiple tasks with deadlines.
• Excellent IT skills.
• Full driving licence.
• Flexible in relation to working hours and travel as required to meet organisational needs.

For more information, call our Recruitment Team on 018338000.